About Pet Circle Pharmacy
Who dispenses the prescription medication for my pet?
Why are your prices much lower compared to my vet?
Are the medications that you sell the same as what I am getting from my vet?
We source the medications from the same suppliers who supply direct to the vets. If you have ordered the same brand of medication, we can guarantee you the medication we supply is from the same manufacturers and are the exact same medication from your vet.
For some medicines, we try to offer alternative or generic brands where possible. If you would like to know if there is generic brand available for your medication, please feel free to contact the pharmacy team and they will let you know if there is an alternative brand available.
Our partner pharmacy stocks prescription medications that are registered with the Australian Government and are TGA or APVMA approved. They also supply custom-made medications that are compounded and made to order.
Why don't you display pictures of medication?
Is Pet Circle Pharmacy a registered australian pharmacy?
Prescriptions
Can I purchase a prescription item from you without a prescription?
No. Unfortunately, our partner pharmacy legally requires a written prescription issued by a registered Australian vet to supply you with prescription medication. Please note that any pharmacy in Australia will legally require a prescription to be issued to be able to supply you with any prescription medication.
The prescription will indicate the drug, strength, dose, dosage form and duration, as well as the pet and owner's details. Our partner pharmacy is required by law to have the original signed hard copy prescription to be able to supply you with the medication.
Can I send clinical notes, photos or labels of my medication that the vet has given me to purchase a prescription item?
What if my vet will not supply me with a prescription?
If your vet will not supply you with a prescription, it may be best to kindly ask why the reason may be. If they are concerned in regards to the legitimacy of our partner pharmacy and the medication that is being supplied, they can contact us directly and speak to one of the pharmacists who can provide them with all our registration details and reassure them of the quality of products and service we are providing.
If your vet or vet clinic refuses to supply a prescription, unfortunately, you may need to seek out another vet. If in the case you are unable to get access to a vet for whatever reason, you could possibly seek a mobile vet to come to you. They should be able to provide you with a consultation and, if they deem medication suitable, may write out a prescription for you if they wish.
If you are having trouble finding a vet who is willing to write out a prescription, it may be best to call vet clinics around your local area prior to going in for a consultation to determine what their consultation and prescription fees are and to determine whether they are happy to issue prescriptions.
How long are prescriptions valid for?
Can my vet write an "ongoing" prescription?
If I want my repeats returned, will you facilitate this?
Can you accept a prescription from an online vet?
Can you accept a prescription that was emailed to me?
How to order
How do I send through my prescription to you?
If we don't hold your physical prescription on file or if it is your first time purchasing prescription medication from our website, you will be required to upload an image or pdf of your physical prescription when adding the medication to your cart.
If your delivery address is in Sydney Metro, we can collect your paper prescription upon delivery on your preferred date and time. You won't have to post your prescription.
If your delivery address is outside Sydney Metro or if your order includes compounded medication, you will be required to post the pen-signed original prescription to the following Reply Paid address (no stamp required):
Pet Circle Pharmacy
Reply Paid 91830
Pemulwuy NSW 2145
*Sydney Metro comprises the suburbs with the following postcodes:
2000, 2006, 2007, 2008, 2009, 2010, 2011, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2052, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076, 2077, 2085, 2086, 2087, 2088, 2089, 2090, 2092, 2093, 2094, 2095, 2096, 2099, 2100, 2109, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2125, 2126, 2127, 2128, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2139, 2140, 2141, 2142, 2143, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2154, 2155, 2156, 2160, 2161, 2162, 2163, 2164, 2165, 2166, 2167, 2168, 2170, 2171, 2172, 2173, 2174, 2175, 2176, 2177, 2178, 2179, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2198, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2232, 2233, 2234, 2557, 2558, 2559, 2560, 2563, 2564, 2565, 2566, 2567, 2570, 2745, 2747, 2748, 2749, 2750, 2759, 2760, 2761, 2762, 2763, 2765, 2766, 2767, 2768, 2769, 2770
Do I have to get a prescription every time I need to order the medication?
This will depend on what the vet has written on the prescription itself. If the vet has issued repeats, you will not be required to send through a new prescription until the script plus the repeat supplies are completely exhausted. If there are no repeats, then the prescription will only be valid for one dispensing.
You can speak to your vet about whether they believe supplying you with repeats is suitable - this will vary depending on the vet, the pet's condition, the length of treatment, where they are in the pet's treatment regimen as well as the individual vet clinics policies.
What do I do with the repeats on my prescription?
How many repeats do I have left on my pet's medication?
How do I order medication for my pet?
Can I send my medication back for a refund?
Once a prescription item leaves the pharmacy, by law they cannot be resold. As such, we cannot process refunds for any unused medicines once they have been dispatched. Any medicines returned to us are disposed of in an appropriate manner and unfortunately, a refund cannot be issued.
Please consider this when making the decision of what quantity of medicines to order as these cannot be returned for a refund if no longer needed.
If you no longer require your pet's medication, you also have the option of taking it to your vet or local human pharmacy for proper disposal."
The product I am after is not listed on your website - are you able to order this for me?
Shipping and delivery
Who will deliver my order?
For our customers in the Sydney, ACT, Brisbane, Melbourne, Perth and Adelaide metropolitan areas, we use a combination of in-house and third-party dedicated couriers, including GoPeople, StarTrack and Australia Post.
For customers outside of these areas, including our regional and rural customers, we will send your order with Australia Post.
How long does it take for me to receive my order?
If your delivery address is in Sydney Metro, we will deliver your order on your preferred date and time. When you place your order, you will be requested to select your preferred option at checkout.
If your delivery address is outside the Sydney Metro area, it generally takes us 24-48 hours to process your order for you once it is confirmed. If there are any issues with your order, we will endeavour to let you know as soon as possible.
For compounding orders, we ask that you allow 2-3 business days for the medication to be custom-made before dispatch once your order is confirmed. Compounded items are specifically made per order, so we cannot have this pre-made until payment and prescriptions are received.
Most compounded orders and orders outside the Sydney Metro area are shipped via Australia Post, and shipping times will vary depending on your location.
How much is shipping?
- Orders in Metro area: We offer free standard delivery for orders over $49. If your order is lower than $49, we will charge a $7.95 delivery fee.
- Orders in Regional area: Our standard delivery fee will vary on the weight and value of your order:
- Orders over $49 and under 0.5g will be charged $4.95 delivery fee
- Orders over $49 and over 0.5g will be charged $7.95 delivery fee
- Orders under $49 and under 0.5g will be charged $7.95 delivery fee
- Orders under $49 and over 0.5g will be charged $12.95 delivery fee
Please notice that Cold Chain items will be packed using an insulated box with ice packs and will have higher delivery fees.
Do I have to be home to receive my pharmacy order?
If nobody is available to receive the order, we will do our best to leave it in a safe place unless you tell us otherwise.
For script collection in Sydney, please provide instructions for us to find your script in case nobody is home.
Can I leave special delivery instructions with my order?
You may specify where you would like your parcel placed if needed, and drivers will do their best to follow the instructions.
Please note if you are not home upon delivery and your order is marked as a signature on delivery, we will do the following based on your order type:
- Orders in Sydney Metro, we will take your order back to the pharmacy and rearrange a new delivery date and time.
- Orders outside Sydney Metro, your parcel will be taken to your local post office.
- Compounded orders, your parcel will be taken to your local post office.
Contact us
Can I pick up my order?
What are your trading hours?
Pharmacy operates Monday to Friday from 9:00 am to 6:00 pm
Pharmacy customer service is available Monday to Friday from 9:30 am to 4:00 pm
Pharmacy delivery service is available Monday to Friday from 7:00 am to 9:00 pm
Free Vet Advice from Pet Circle Vet Squad is available 7 days a week from 6:00 am to 10:00 pm through www.petcircle.com.au