Terms of Use

Thank you for visiting the web site (the "site").

The site is designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of their pet’s good health. Accessible 24 hours a day, 7 days a week, the online store offers an easy and convenient method of ordering pharmaceutical products online.

Pet Care Pharmacy (“us”) want each visitor to the site ("you") to have a safe, pleasurable visit, so we have established the following terms and conditions so that we both know what to expect from each other. By using the site you agree to be bound by the terms following. Please read them carefully. Your usage of the site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.

Information Disclaimer

All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on the site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this site. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.

The information contained in this site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your vet when starting your pet on any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other parties medical condition. Nothing contained in the service is intended to be or should be taken for medical diagnosis or treatment.

Copyright and trademark notice

This site is owned and operated by Pet Care Pharmacy. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright © 2018, all rights reserved. All audio and video clips are the sole property of Pet Care Pharmacy or their respective content providers. All software used on the site is the sole property of Pet Care Pharmacy or those supplying the software. You acknowledge that the site contains content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future.You May use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Pet Care Pharmacy's prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

Disclaimer & limitation of liability for products sold

Except as expressly stated herein, Pet Care Pharmacy makes no representations or warranties, either express or implied, of any kind with respect to products sold on the site. Except as expressly stated herein, Pet Care Pharmacy expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose except for the 'consumer guarantees' outlined in the Australian Consumer Law (found You agree that the sole and exclusive maximum liability to Pet Care Pharmacy arising from any product sold on the site shall be the price of the product ordered. In no event shall Pet Care Pharmacy, its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to product sold.

Disclaimer for use of site

You expressly agree that use of the site is at your sole risk. In no event will Pet Care Pharmacy, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition Pet Care Pharmacy, do not make any warranty as to the results that may be obtained from the use of the site, or use of the information, content, service, or products provided through the site.

Further, Pet Care Pharmacy explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

Under no circumstances shall we or any other party involved in creating, producing, or distributing the site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the site, (ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorized access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the site; (v) negligent or wilful acts of Pet Care Pharmacy, its directors, officers, employees and representatives or (vi) any other matter relating to the site.

You agree to indemnify and hold Pet Care Pharmacy, and our directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the content you submit, post to or transmit through the site, your use of the site, your connection to the site, your violation of the terms of use, or your violation of any rights of another.

Services, prescription and other medication

Pet Care Pharmacy is a registered pharmacy under the Pharmacy Council of NSW, Registration Number PC0030383. We are legally permitted to sell any products that can be sold in a pharmacy or by a pharmacist, including the supply of prescription medications by an Australian registered pharmacist through this website.

All orders for prescription medications and other medications that can only be supplied by a pharmacist who may accept and fill your order, or choose not to accept your order. If accepted, the sale of the prescription or other medication will be by the pharmacist to you.

We reserve the right to refuse to accept any orders received by us. You acknowledge that any orders for prescription medications and other medications that can only be supplied by a pharmacist may be refused by the pharmacist for any reason.

All medication supplied on acceptance of your order by the pharmacist will be supplied by Pet Care Pharmacy pty ltd trading as "Pet Care Pharmacy" (ABN: 76 626 392 121, NSW Pharmacy Registration Number: PC0030383). Pet Care Pharmacy is located at 40/2-4 picrite close, Pemulwuy NSW 2145 Australia. provides the price information of medicines on this website as agent for Pet Care Pharmacy.

By placing an order for prescription medication through you are authorising Pet Care Pharmacy to contact the prescribing veterinarian and their associated veterinary clinic with regards to any prescription you have provided to us.

We are also not a veterinary practice. We do not provide any veterinary advice. You should direct any questions or concerns regarding your pet to your veterinarian.

Your account obligations

In consideration of your use of the site, you agree to:


1.Provide true, accurate, current and complete information about yourself as prompted by the registration form for a new account (the "registration information") and

2.Maintain and promptly update the registration information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. Pet Care Pharmacy consider this registration information private. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

Payment methods

We use PayPal and eWay as our merchant gateways as they offer secure means of making a payment over the internet. PayPal accept all major credit cards including, Visa, MasterCard, American Express and Discover. eWay accepts MaserCard and Visa only. There is no surcharge to you regardless of the payment method you choose.

There is no surcharge for Visa or Mastercard transactions with Pet Care Pharmacy. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfill your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.

By using PayPal, we do not collect or store any of you card or account details at any point. By using eWay, we do not collect or store your card details, but can recharge the card again with your permission.

You are subject to PayPal's Legal Agreement when performing a transaction with Pet Care Pharmacy

Your credit card will be charged at the time of ordering (or otherwise at PayPal's discretion). You may cancel the order and request a refund at any time until the order is dispatched. If you have ordered a prescription medicine without a prescription, we reserve the right to charge the customer to recover the transaction fees at the time of refund.

Order acceptance policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Pet Care Pharmacy reserves the right at any time after receipt of your order to accept or decline your order for any reason. Pet Care Pharmacy reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Your conduct

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the site, use of the site, or access to the site. You agree not to access the site by any means other than through the interface that is provided by us for use in accessing the site.

Our rights

Pet Care Pharmacy may elect to electronically monitor areas of the site and may disclose any content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such content.

Pet Care Pharmacy may terminate your access, or suspend your access to all or part of the site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider, or us.

Typographical errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Pet Care Pharmacy shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Pet Care Pharmacy shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled Pet Care Pharmacy shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Applicable law

As far as legally possible this agreement, its terms and conditions and the use of this site shall be governed by the laws in existence from time to time in Australia. Any claim relating to the site, the services provided through the site or the content shall be governed by the internal laws of the state of New South Wales and you agree to submit to having the matter dealt with in a court in Sydney in the state of New South Wales, Australia or another Australian jurisdiction.


These terms are effective even if this agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the site with or without notice. You agree that any termination of your access to the site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the site.

Third-party links

Certain content, products and services available via our site may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms of use.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

General information

These terms of use constitute the entire agreement between Pet Care Pharmacy and you and govern the use of the site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision. If any provision of the terms of use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the terms of use remain in full force and effect.

Limited purchase quantities

Pet Care Pharmacy reserves the right to monitor and limit the purchase amounts of products at its sole discretion. Pet Care Pharmacy reserves the right to restrict sales to a non-commercial level at it's sole discretion. In such cases Pet Care Pharmacy will reduce product(s) to what Pet Care Pharmacy considers a non-commercial quantity.

By agreeing to purchase the goods in your basket today, you accept that Pet Care Pharmacy is responsible for the picking packing and dispatching of your goods to you. If for any reason whatsoever, custom law, postage/delivery issues, duties or any other reasons whatsoever your parcel does not make it to your door and Pet Care Pharmacy has picked, packed and dispatched the goods you have ordered, whilst we regret the non-delivery, Pet Care Pharmacy is unable to refund your payment.


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